GENERAL QUESTIONS

 Please read this FAQ before purchasing. See this page if you have any questions regarding purchases, returns, products, etc. Reading this FAQ you are understanding how we operate. 

 

Q: What does the Shipping label label say?

A: Our Label doesn't mention vapes for discretionary reasons. We protect customers privacy. Our packaging is wrapped with multiple envelopes for protection as well. 

Q: How often do you restock items?

A: We restock items almost everyday. Some items or flavors are not restocked because of lack of availability. Some items become available throughout the day when unpaid orders are canceled and an item will be put back in stock. 

Q: How long does shipping take?

A: We offer two types of shipping: Standard ($4.90) and Expedited ($8.99). Standard shipping takes anywhere between 2-8 business days (Monday-Friday) and Expedited takes 2-5 business days (Monday-Friday) all just depending on where you live. We do not guarantee the date your package will arrive nor will we answer e-mails, messages, on WHEN it will arrive. CHECK TRACKING INFORMATION TO KNOW WHEN YOUR ORDER WILL ARRIVE. Once packages are shipped, they are out of our control. You will be provided a tracking number which you will be able to use to follow the status of your package. If you didn't receive a tracking number, then check your text messages, or email/spam for the shipping notification. WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

 

Q: My Cashapp payment won't go through, what do I do?

We have a detailed guide on how to fix any issues with cashapp payments. Read this page . 

 

Q: Can I cancel my order?

A: As of 8/21/22 We are not allowing order cancellations with Zelle, Apple Pay, Venmo. You can still cancel an order on Cashapp only if it hasn't shipped yet. to cancel a Cashapp order request a refund from us. Orders with other payment methods are FINAL. Only place an order if you want the product. If you ask for a refund on Apple pay, Zelle, Venmo you will not be able to order again. 

 

 

Q: I paid and my order was cancelled?

A: If you sent the payment and we confirmed it on Cashapp or Venmo then please text us! do not email us. Explain what happened and a screenshot of your payment. If you paid with Zelle or Apple pay just text us so we fix it. Sometimes we accidentally cancel orders because the payment was sent without a way to match the payee with the order.  

Sometimes people will place two or more orders and will pay for only one of them, so make sure you pay attention to which orders were cancelled.

Q: Are You a Scam?

 A: No, If we get asked this we will refund your order if you placed one and we won't sell to you if you are planning on ordering. We take this question offensively because how far we go to show that we are a legitimate business. Scammers are liars and wouldn't tell the truth anyway.  

 Q: Why don't we accept PayPal, or other Credit Card options?

A: We used to have PayPal and Credit Card processing, however they do not allow our stores to operate because our product against their Terms of Service. PayPal is a shady company that is anti-small business which also steals and keeps any money  when they shut down down the merchant using them without warning. We can't accept credit cards because of the so called war on vapes. We offer Venmo/Cashapp as an alternative. 

A: Once your package has been shipped, you will receive a tracking number to the email or phone number you provided. Make sure that your phone number or email information is correct. We will not send you the tracking number if it is not. You are responsible for entering this information correctly the first time. You will be able to track your purchase with the shop app.

 

Q: How do I cancel my order?

A: You can cancel your order if the order hasn't been shipped yet. Sales are final once you receive a "shipped" notification or e-mail. To cancel your order with Cashapp you must send us a refund request for your payment, and we will return your payment. Orders payed with Venmo are final and can't be cancelled. 

Q: Whats the best way to contact us? 

A: Please visit our Contact page and send us a text message for the fastest response. It takes us several days to answer an e-mail. Text messages are usually answered within 24 hours. Please introduce yourself with a order number otherwise we will ignore the text message. 

 

Q: My Order was cancelled, why?

A: Most common reason your order was cancelled was because we did not receive a payment for your order. Customers have 15 minutes to pay for their order. If you continue placing orders without paying, you will never be allowed to purchase again. 

If your order was cancelled by mistake, and you paid, please contact us we will fix the issue. 

Sometimes & rarely we will cancel orders and refund customers if we wish not to do business with them. Most common reason is writing "vape" with the payment on cashapp. 

 

Q: My package says it was delivered but I did not receive it. What should I do?

A: Sometimes the post office will scan packages early and say they were delivered but they may not show until one or two days afterwards. Try to contact your local post office if you do not receive the order between 1-2 days after it says it was delivered. Unfortunately, the post office does not provide us enough information to track the exact location of your package. If the package says delivered & the package doesn't arrive a few days later we will contact the post office, who will start an investigation. The post office will contact the mail courier who will then tell us details about the delivery. If we confirm the mail courier delivered your package there is nothing we can do. With this information we will decide how to proceed. This is usually a several day process. We are not responsible for lost or stolen packages. 

Q: My Order says "Being returned to sender" What should I do?

A: If your order was returned because of an insufficient address or you are not sure what the reason was please e-mail us wholesaleplus@vaporcafeonline.com. We will get it sorted it out. If we do not respond on e-mail for any reason, please request money from us on CashApp with a little note saying " package returned to sender".

If your order was returned to us because the address was incorrect/insufficient, we will refund you minus the shipping costs. We can resend the package at your request, but we must receive a payment to reship the item. Please note we will not reship to an address if the address was already considered "insufficient" .

 

 

Q: I paid, but I haven't received a confirmation e-mail?

A: We do not send a confirmation e-mail. Your confirmation is the the like/thumbs up on your payment. When the items are shipped you will receive a text/e-mail with your tracking number. You can also download the Shop App and track your package.

 

Q: My item arrived defective. Can I get a refund?

A: Due to the nature of the products almost no vape retailer does refunds for vape products. We have had many people claiming that their device is defective in some way. In most cases we will not do refunds unless you follow a set of simple instructions. You must first email/ text us and we will send you a list of instructions on how to destroy the product. This is nothing personal we do this will all customers so you can get a refund and so we can protect ourselves from fraud. We have zero tolerance for fraudulent claims and will investigate accordingly. 

You only have 2 days maximum from the date you receive your item to claim the item was broken. Customers can't claim an item didn't work a week after receiving something. We have too many false claims. 

 

 Q: I received my item and I didn't like the flavor, or it has no flavor. I want a refund.

Q: We don't offer returns or refunds if a customer didn't like a flavor. This reason is completely subjective and every person has a different opinion on what tastes good & what doesn't. People will also not use a product incorrectly and burn the coil which causes it to burn. If you are not happy with the product contact the company who made the product directly since we didn't manufacture the product. We are only a 3rd party seller and aren't responsible for the flavor profile. 

 

Q: I received the wrong flavor, or the wrong item. Can I get sent the right item? 

Q: If we sell out of an item, we will send you a different flavor in the same brand IF WE CAN'T GET IN TOUCH WITH YOU THROUGH TEXT. We will usually leave a note that we replaced the item. Sometimes we will give you a promo code, or an extra item to make up for the mistake. Sorry, but we won't send another item or refund you. Please have your phone number so we can contact you. We will also cancel an order if we are missing more than 2 flavors on your order. We will not replace or send out another item, please understand this is our policy, we have too many orders in a day to stop packing. 

Q: My Vape said "500,1000,5000," Puffs but it died way too early, I want a refund.

A: Again, we do not make the product, we are the retailer. If a vape dies before the hit count advertised we suggest you contact the manufacturer. The "Hit" count is only approximate and we can't offer refunds for how companies advertise products. If we notice a trend in defective products we will remove it from the website. If a vape arrives dead out of the package, we will work with you, and see what we can do. Go to our contact page, and text us to solve this matter. 

 

Q: I just paid and I got a "like' and or a "thumbs up" how long until my order ships?

A: We try and get peoples orders shipped out within 24 hours of payment. Weekends are not included! Since post offices are closed on weekends we do not ship on those days. If you order late on a Friday you will most likely not be shipped until Monday. 

 

Q: My order is in transit but I need to stop the package from arriving. What can I do?

A: If have to intercept a package for any reason, wether on our request, or customers it is a $25 charge. However, depending on where it is in transit, there is no guarantee that USPS will be able to stop it in time.

 

Q: What does the bank statement say?

 

For Cashapp payments, it will say:

Square - Cashapp Payment to Wholesaleplus

For Venmo payments, it will say:

Venmo Payment - Loftshop

 

Q: My Package says it's in transit with a delivery date, but now it is saying "arriving late".

A: This is a very common message people will receive. Sometimes a package will take longer than expected because of whatever circumstances. All we can do is wait for the tracking to update, which can take a few days. This message does not mean your package was lost. If your package is stuck with this message for more than 3 days you can email us. 

 

Q: Is this website a scam?

A: No. We are a legitimate & licensed business. We have been in operation since May 2020. Our website and Social media has 100’s of reviews from verified customers. 

 

Q: What forms of payment do you take?

A: We currently accept Cashapp or Venmo payments only. Because of the war on vape products we cannot process payments using credit card processors. Billing description varies which payment method you use. We don't have credit card processing because U.S banks won't allow sale of vapes (Paypal, Stripe, Square, ect.) Our payment methods also weeds out any potential underage buyers since an ID is required to use Cashapp/Venmo to prove you are an adult.

* Please see instructions on how to pay with Cashapp/Venmo. We cannot refund Venmo/Amazon Gift payments. 

  

Q: Do you take delivery requests?

A: We do not. We have no way to communicate with USPS. We suggest leaving instructions for your driver on the  day of delivery or calling your local USPS.

 

Q: Are the vapes we sell 100% Authentic?

A. We source our products only from reputable U.S wholesalers, and hold accounts with many of them. However, because of the constant changes of ownerships and regulations of vape products it is not always guaranteed that clones won't make it into batches, or codes will verify. So purchase at your own discretion. We will not be responsible for any vapes that don't authenticate, and we do not give refunds for this reason.

 

Q: I didn't like the flavor I received. Can I get a refund?

A. Unfortunately no. We do not do refunds on items that have been opened and are working. 

 

Q: I payed through Cashapp or Venmo and my payment hasn't been "liked". Why?

A: Depending on the time of the day it was sent and the day of the week, we are either asleep or busy. We will "like" it as soon as possible but please know we also have lives outside of work.

 

Q: I asked for my order to be canceled and refunded. How long does it take for a refund to process?

A: Once we cancel and refund your money through Cashapp it should go back to your balance. We do not process refunds through Venmo. (All Sales are Final with Venmo.